What is an IVR?
An IVR is an interactive menu that allows the user to interact with their company's atention system through configurable voice menus in real time.
IVR example:
Welcome to COMPANY'S NAME. If you want to reach our sales' department press #1, If you want to reach customer service press #2 (...)
Why should I consider having an IVR?
It saves time and work, it allows the caller to choose the area or extension it wishes to reach.
It gives your customers a welcome message, and let's them know they have the correct number to reach your company.
What do I need to request an IVR?
- The recording with the welcoming message you wish to set-up
- The dialing options you wish to have set-up.
What are the characteristics I need to consider before sending the message?
Format must be: 16bit 8khz/16khz mono WAV
Any other alternatives?
1. The recorded message can be created and sent by you in the required format (we suggest the web page: https://www.voices.com/)
2. We can request the recording with the message and send you a pricing.
If you accept the pricing please send us:
- Desired script and IVR options
- Voice characteristics (gender, age, language) you would like.
How mush is the IVR service?
IVR service has a monthly price of $10.00 mxp + taxes